Welcome to Najats Store. Below you will find answers to the most common questions about our products, ordering process, delivery, and policies. If you need further assistance, our customer support team is always happy to help.
1. What is Najats Store?
Najats Store is an online shopping platform serving customers across the Kingdom of Saudi Arabia. We offer a variety of practical and lifestyle products designed to improve daily living. Our goal is to provide quality products, competitive prices, and a reliable shopping experience.
2. Do you offer Cash on Delivery (COD)?
Yes. We proudly offer Cash on Delivery (COD) across Saudi Arabia. You can place your order online and pay the courier in cash when your order is delivered to your address. This allows you to shop with confidence and convenience.
3. How long does delivery take?
Orders are usually processed within 1–2 business days. Delivery typically takes 2–5 business days, depending on your location. Remote areas may require additional delivery time.
4. Do you deliver to all regions in Saudi Arabia?
Yes, we deliver to most cities and regions within the Kingdom of Saudi Arabia. Delivery availability may vary for remote or hard-to-reach areas.
5. Are there any delivery charges?
Delivery charges, if applicable, will be clearly shown at checkout before you confirm your order. From time to time, we may offer free shipping promotions.
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once the order has been shipped, changes or cancellations may not be possible.
7. What should I do if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of delivery. We will review your request and assist with a replacement or return according to our policy.
8. Do you offer refunds?
Since we operate on a COD basis, refunds are generally issued as replacements or store credit after the returned item has been inspected and approved.
9. What happens if I am not available during delivery?
Please ensure someone is available at the delivery address to receive and pay for the order. Repeated failed deliveries or refusal of COD orders may result in order restrictions.
10. How can I contact customer support?
You can reach us through our contact page or via the communication channels listed on our website. Our team strives to respond promptly and assist you with any concerns.